Contact NinjaSaves
NinjaSaves is based in Norway. Contact support with your account email, order reference and what happened. You may also use the legal contact form. Do not send passwords or full card numbers. This policy does not restrict mandatory consumer rights.
Cancel future renewals
Manage your subscription in your account to stop future renewals. Ordinary cancellation takes effect at the end of the paid period. If cancellation does not work, contact support. Uninstalling the application or removing a save does not cancel a subscription. A request for a refund or statutory withdrawal is considered separately from ordinary cancellation.
Withdrawal and faulty service
You retain any withdrawal period and remedies provided by applicable law. Tell us clearly if you wish to withdraw, identifying the subscription and order date. No special form is required. Downloading the app, signing in or importing a save is not treated as an automatic waiver of all withdrawal rights.
If the service was not supplied or did not work as agreed, explain the issue so we can investigate and provide the remedy required by law, which may include correction, a price reduction or a refund. We do not apply a blanket rule that digital services can never be refunded. Save expiry does not erase a valid complaint.
Incorrect charges
Report duplicate, mistaken or unauthorised charges promptly. Your right to contact your bank or payment provider remains unaffected. Where a refund is due, it is normally returned through the original payment method, subject to applicable legal deadlines. Bank posting times can vary. We will confirm the outcome of your request.
See our Terms of Service for service and subscription information.